Support
FAQ
Straight answers on testing, shipping and payment, in line with the Terms of Sale. Not covered here? Write to orders@vennori.com.
- 01
How do I verify a certificate?
Open the product page or the Lab Transparency page and follow the certificate link. The certificate opens on Certivos, a third-party verification registry outside Vennori Biosciences. Check that the lot number, laboratory and test date match the listing. If anything differs, write to orders@vennori.com before you order.
- 02
Who tests the products?
Every batch is tested by an independent, accredited analytical laboratory, not by Vennori Biosciences. The certificate names the laboratory that ran the analysis.
- 03
Where do you ship, and what does it cost?
Orders ship within Canada only, by tracked registered courier. Shipping is a flat $20, and free on orders of $300 or more.
- 04
How fast does my order ship?
Your order ships same or next business day. Delivery is typically 2 to 4 business days via registered courier. We email the tracking number as soon as it ships.
- 05
How do I pay?
Pay at checkout with Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, or Interac e-Transfer. Card, wallet and PayPal payments complete at checkout. Interac e-Transfer goes to orders@vennori.com with the order reference in the message field. Auto-deposit is on, so no security question is needed. Your items are held for 24 hours. Prices are in Canadian dollars and include applicable taxes.
- 06
Who can order?
You must be 21 years of age or older to use this site or place an order, and you confirm that you are qualified to handle research materials safely and in accordance with applicable law.
- 07
What can the products be used for?
Every product is supplied strictly for in vitro laboratory research. Products are not drugs, foods, supplements or cosmetics, and must not be administered to humans or animals. Vennori Biosciences makes no medical, therapeutic, diagnostic or health claims about any product.
- 08
How should products be stored?
Each product page lists its storage condition. Keep vials sealed until use. Store reconstituted solutions at 2–8°C and use them within 30 days.
- 09
How do I reconstitute a lyophilized product?
Direct bacteriostatic water against the vial wall, not onto the powder, and swirl gently until fully dissolved. Do not shake. Bacteriostatic water (10 ml) is in the catalog, and the concentration calculator works out the volumes and lists every step.
- 10
Can I return an order?
All sales are final. Products cannot be returned or exchanged once shipped. If an order arrives damaged or incorrect, contact orders@vennori.com promptly after delivery and it will be corrected.
- 11
What if an item becomes unavailable after I order?
You will be offered a substitute, a store credit or a refund for that item.
- 12
How do I contact Vennori Biosciences?
Write to orders@vennori.com. Include your order reference if your message is about an order.
Full terms: Terms of Sale